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If you have questions, feedback, or anything else you'd like to share with the Headstrong team, please send us an email

Need help now?

If you need to talk to someone right away, or feel like you can't cope, click "Get help now" to see our list of helplines and resources for immediate support.

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Fill in the form here with any non-urgent enquiries and we'll be in touch as soon as possible.

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Got questions?

If your questions aren’t answered here, feel free to send us a message!

Is Headstrong free?

Absolutely! Headstrong is 100% free, thanks to funding from Health New Zealand Te Whatu Ora. That means there are no subscriptions or in-app purchases to worry about.

What if I need help now?

If you ever have thoughts about harming yourself or others, it's crucial to reach out to someone who understands and is trained to help.

For immediate crisis support and helplines, please visit the Mental Health.org website.

If you or someone else might be unsafe right now, dial 111.

For urgent mental health support, contact the nearest Crisis Assessment Team to you here.

If you're seeking mental health resources, you can find them on our Get Help Now page.

If you need to talk to someone else:

Free call or text 1737 for support from a trained counsellor.

Lifeline:
0800 543 354 Free text 4357 (HELP)

Youthline:
0800 376 633 Free text 234

Samaritans:
0800 726 666

How has the content in Headstrong been created?

Headstrong has been developed by a team of experts in youth mental health from the University of Auckland, working alongside rangatahi (young people). Our content is based on proven strategies to strengthen mental health and build resilience. It is grounded in a holistic wellbeing model called Te Whare Tapa Whā.

How do I get the most out of Headstrong?

Download the Headstrong app for iPhone or Android (or access the desktop version) and start using it regularly. Just like working out regularly makes your body stronger, routinely practising self-care skills with Headstrong will strengthen your mental wellness and emotional wellbeing. Starting as a beginner, you'll form healthy habits and notice the difference over time—learning coping skills, feeling happier, handling stress better, and having improved relationships.

Remember, we have a huge range of different skills and you can try as many as you want. As part of our goal to be the best mental health app for rangatahi, we are constantly adding new features so keep checking your app for these.

What am I going to learn from Headstrong?

Headstrong uses evidence-based and culturally responsive psychological and psychotherapy strategies to help you strengthen your mental health, be more resilient,  relieve your stress, have better relationships, and more. The skills are based on:

  • Cognitive behavioural therapy (CBT): How to understand and change negative thoughts and behaviours to feel better
  • Positive psychology: How to enhance your positive emotions, grow your strengths, and keep a grateful mindset
  • Mindfulness: How to stay calm and in the moment to feel more at peace – like deep breathing and other breathing exercises
  • Interpersonal skills: How to get along with others, communicate better, and build strong relationships with friends and family
  • Harm-minimisation strategies: How to stay safe around drugs and alcohol and other addictive things

These strategies are commonly used by counsellors and psychologists because research shows they work effectively for most people.

Are the guides real people?

No, our guides are not real people. They are virtual chatbots that deliver content through short conversations/kōrero based on predefined rules and scripts written by our team of youth mental experts. The way we use generative artificial intelligence (GenAI)  (like ChatGPT) is limited, so the chatbot can’t come up with its own original content.

You can choose your own guide from a selection that represents the diversity of young people in Aotearoa New Zealand. We work closely with rangatahi to ensure our guides sound relatable, engaging, and helpful.

Do you use AI (Artificial intelligence)?

Yes, but only to make conversations with your chatbot flow more naturally. AI is not permitted to provide mental health advice in the app and does not replace the mental health content created by our team of experts. We do not use user data to train our AI model.

If you want to know more about how we use AI and how we keep your data safe while doing so, check out our AI Statement.

How often is the app updated with new content?

We're constantly working to enhance the Headstrong app, incorporating the latest research, data, and feedback to improve all aspects of the user experience. Stay tuned and check-in on your email to find out when new content is added or updated. If you have any feedback, please get in touch with us at contact@headstrong.org.nz.

Got something to share?

We're always eager to improve the Headstrong app further. Please send us your feedback at contact@headstrong.org.nz.

Can I find out more about your research?

We share our findings in scientific journals. You can read more about this  on our Research publications page.

Get the app for free today!

Headstrong is a free mobile and desktop app designed to empower rangatahi and enhance their mental wellbeing.

Don't have a compatible device? No worries! You can use our web app instead.